Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a resalable condition. You must initiate the return process within 30 days of receiving your order. Items that have been damaged, altered, or used are not eligible for return. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to process your request and provide you with the necessary information.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring that it is returned safely.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Include your order number and a description of the issue in your email to [email protected]. We will work with you to resolve the issue, which may include a replacement or refund, depending on the situation.
Final Notes
By making a purchase on pristinegears.com, you agree to this Return and Refund Policy. We reserve the right to update or modify this policy at any time. It is your responsibility to review this policy periodically for any changes. If you have any questions or concerns regarding our Return and Refund Policy, please contact us via email at [email protected].